Website Terms of Use

1. Acceptance and scope

By accessing or using this website, you confirm that you have read, understood, and agree to these Terms of Use. If you do not agree, you must not use the website.

These Terms apply to public areas of trustcome.com and the TrustCome digital headquarters. Separate terms, confidentiality obligations, identity checks, approval conditions, and access controls may apply to private enquiries, secure client rooms, document vaults, transactions, mandates, and executive or legal materials.

2. About TrustCome

“TrustCome,” “we,” “us,” and “our” refer to the TrustCome brand, website, project team, and the duly designated operating entity once formally confirmed and published in the Legal Status Notice.

Until that notice is published, nothing on this website should be read as a representation that any particular company, trust, partnership, regulated institution, licence, registration, office, fiduciary role, or legal status has been completed or approved.

3. No offer, solicitation, or professional advice

Website content is provided for general information only. Unless expressly stated in a separately executed written agreement, nothing on this website constitutes:

• an offer, invitation, recommendation, solicitation, or commitment;
• investment, legal, tax, accounting, banking, fiduciary, regulatory, or financial advice;
• a prospectus, offering document, financial promotion, or suitability assessment;
• a promise that financing, investment, acquisition, partnership, or other transaction will be available or completed; or
• the creation of an adviser-client, fiduciary, agency, partnership, employment, or joint-venture relationship.

You should obtain independent professional advice appropriate to your circumstances before acting on information found on this website.

4. Eligibility and authority

You may use this website only if you are legally capable of doing so. If you access it for an organisation, you represent that you are authorised to act for that organisation in relation to your use.

Certain content or services may be unavailable in jurisdictions where their publication, access, or use would be unlawful or require a licence, registration, approval, filing, or authorisation that has not been obtained.

5. Permitted use

You may view public website content and retain reasonable copies for your own lawful, internal, and non-commercial evaluation, provided you do not remove ownership, confidentiality, copyright, trademark, version, or legal notices.

Any wider reproduction, redistribution, public display, commercial exploitation, data extraction, or use in marketing, training, automated systems, databases, or artificial-intelligence models requires prior written permission.

6. Prohibited conduct

You must not:

• use the website for unlawful, fraudulent, deceptive, abusive, defamatory, or harmful activity;
• attempt to bypass authentication, authorisation, access expiry, document controls, rate limits, or other security measures;
• probe, scan, test, reverse engineer, disrupt, overload, scrape, or introduce malicious code into the website or its infrastructure;
• impersonate any person or organisation, misrepresent your authority, or submit false identity or transaction information;
• access another client’s, user’s, matter’s, or organisation’s content;
• copy, publish, forward, sell, or exploit confidential or access-controlled material without written authority; or
• use TrustCome names, marks, artwork, documents, addresses, interfaces, or content in a way that suggests endorsement, affiliation, authority, or legal status that does not exist.

7. Intellectual property

The website, digital-headquarters design, branding, text, graphics, artwork, interfaces, layouts, software, documents, and other content are owned by or licensed to TrustCome and are protected by applicable intellectual-property and other laws.

No licence or right is granted except the limited permission to use public content in accordance with these Terms. All rights not expressly granted are reserved.

8. Accuracy, status, and availability

We aim to keep public information accurate and current, but content may be incomplete, preliminary, illustrative, delayed, superseded, or changed without notice. Market data, transaction indicators, operational metrics, geographic references, visual dashboards, and similar material may be demonstrative rather than live or independently verified.

We do not guarantee uninterrupted access, error-free operation, compatibility with every device, or continued availability of any feature, document, route, or service.

9. Security and account responsibility

Where authentication or secure access is introduced, you are responsible for protecting your account, email, passkey, device, and recovery methods. You must promptly report suspected compromise or unauthorised access.

Access permissions are personal, limited, revocable, and may expire automatically. Authorised access to one document, matter, client room, or service does not grant access to any other material.

10. Third-party websites and services

The website may link to or integrate third-party websites, identity providers, hosting services, maps, payment providers, document systems, communications tools, or other services. Those services are controlled by their respective providers and may have separate terms and privacy practices.

A link or integration does not necessarily constitute endorsement, partnership, verification, or responsibility for third-party content, availability, security, or conduct.

11. Communications, enquiries, and submissions

General website communications are not automatically confidential, privileged, accepted as a mandate, or protected by an NCNDA. Do not send highly sensitive, privileged, proprietary, regulated, personal, banking, transaction, or identity material through an unapproved public channel.

A submission made through an authorised Private Enquiry route that links to the Private Enquiry Consent & Confidentiality Notice is handled under that specific notice.

We may decline, delete, quarantine, restrict, or refer a submission where required for security, legal, compliance, operational, or risk-management reasons.

12. Privacy and cookies

Personal data submitted through this website will be handled in accordance with the TrustCome Privacy Notice, once approved and published, together with any specific notice presented at the point of collection.

The website may use essential storage or similar technologies required for security, routing, preferences, and operation. Optional analytics or similar technologies should be used only in accordance with the Cookie Notice and applicable consent requirements.

13. Disclaimers

To the maximum extent permitted by applicable law, the website and its public content are provided on an “as is” and “as available” basis without warranties, representations, conditions, or guarantees of any kind, whether express, implied, statutory, or otherwise.

We do not warrant that content is complete, suitable for a particular purpose, free from error, available in every jurisdiction, or capable of being relied upon for a transaction, investment, legal decision, or regulatory purpose.

Nothing in these Terms excludes or restricts any duty, right, remedy, or liability that cannot lawfully be excluded or restricted.

14. Limitation of liability

To the maximum extent permitted by applicable law, TrustCome and its personnel, advisers, suppliers, licensors, and service providers will not be liable for indirect, incidental, special, consequential, punitive, or exemplary loss, or for loss of profit, revenue, opportunity, data, goodwill, business, anticipated savings, or reputation arising from or connected with use of, inability to use, or reliance on the website.

This limitation does not apply where, and to the extent that, liability cannot legally be excluded or limited.

15. Suspension, restriction, and termination

We may suspend, restrict, withdraw, or terminate access to all or part of the website at any time where reasonably necessary for maintenance, security, compliance, investigation, legal process, risk management, operational change, or suspected breach of these Terms.

16. Changes to these Terms

We may revise these Terms by publishing an updated version on this page. The version number and effective date will identify the current publication. Material changes may also be highlighted through the website where appropriate.

Continued use after the effective date of an updated version constitutes acceptance to the extent permitted by applicable law.

17. Applicable law and disputes

Subject to any mandatory law that applies, these Terms and non-contractual matters arising from use of this website are governed by the laws of the Hong Kong Special Administrative Region.

The courts of Hong Kong will have non-exclusive jurisdiction, unless a separate written agreement validly provides another dispute-resolution process. This section does not prevent either party from seeking urgent protective or injunctive relief in an appropriate jurisdiction.

18. General provisions

If any provision is found invalid, unlawful, or unenforceable, it will be applied to the maximum lawful extent and the remaining provisions will continue in effect.

A failure or delay in enforcing a provision is not a waiver. You may not assign or transfer rights arising under these Terms without prior written consent. Headings are for convenience and do not affect interpretation.

19. Contact

Questions concerning these Terms or public legal documents may be sent through the TrustCome Private Enquiry Office.

Please do not send confidential or privileged documents by ordinary email unless an authorised secure channel has first been confirmed.